| Client |
The leading provider of prescription drug care
in the United States. The company distributes over one million
drugs through its mail order pharmacies, and manages an additional
6 million drug claims from retail stores. |
| Challenge |
Business:
Educate the customer service organization regarding HIPAA
regulations
Technical:
Analyze and remediate the customer service systems.
|
| Solution |
GalaxE.Solutions audited the client's customer
service systems, and performed an impact and gap analysis to
determine the best course of action for our customer to take
toward HIPAA compliance. The company validated and approved
our compliance plan, and has outsourced the code remediation
effort to GalaxE.Solutions. |
| Result |
The company focused on core competencies while
relying on GalaxE.Solutions to communicate HIPAA requirements
to the rest of the company. The company now has solid documentation
of their customer service systems to present to outside auditors,
and other groups within the organization. |
Case Studies
